PRIVACY POLICY

Last Updated: November 26, 2024

Contact: team@thecryptradar.com

1. INTRODUCTION

CryptRadar ("we," "our," or "us") operates the website thecryptradar.com and the CryptRadar Telegram bot (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

2.1 Website (thecryptradar.com)

Information You Provide:

• Email Address: When you subscribe to our newsletter, we collect your email address.

• Contact Information: When you contact us via email, we collect the information you provide in your message.

Automatically Collected Information:

• Analytics Data: We use Google Analytics to collect information about your visit, including:

  • IP address (anonymized)

  • Browser type and version

  • Pages visited and time spent

  • Referring website

  • Device information (device type, operating system)

  • Geographic location (country/city level)

• Advertising Data: We use advertising services that may collect:

  • Cookie identifiers

  • Interaction with ads

  • Browsing behavior for ad targeting

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

2.2 Telegram Bot

Information You Provide:

• Telegram User ID: Automatically provided by Telegram when you interact with our bot

• Username: If you choose to share it

• Alert Preferences: Cryptocurrency alerts, price targets, and wallet addresses you choose to monitor

• Commands: The commands and queries you send to the bot

Public Blockchain Data:

• Wallet Addresses: Public wallet addresses you ask us to monitor (we do NOT have access to private keys)

• Transaction Data: Publicly available blockchain transaction information

We DO NOT Collect:

• Private keys or seed phrases

• Exchange API credentials

• Passwords

• Financial account information

2.3 Payment Information

When you upgrade to CryptRadar PRO:

• Payment Processing: All payments are processed through Whop (https://whop.com)

• No Payment Data Stored: We do NOT store credit card numbers, billing information, or payment details

• Whop's Privacy Policy: Your payment information is governed by Whop's privacy policy: https://whop.com/privacy

3. HOW WE USE YOUR INFORMATION

3.1 Website

• Newsletter: To send you updates, news, and promotional emails (you can unsubscribe anytime)

• Analytics: To understand website usage, improve our services, and optimize user experience

• Advertising: To display relevant advertisements and measure ad effectiveness

• Communication: To respond to your inquiries and provide customer support

3.2 Telegram Bot

• Service Delivery: To provide cryptocurrency alerts, price notifications, and wallet monitoring

• Personalization: To remember your preferences and settings

• Improvements: To improve bot functionality and develop new features

• Security: To detect and prevent abuse, fraud, and security threats

4. DATA SHARING AND DISCLOSURE

4.1 Third-Party Service Providers

We share data with trusted third parties who help us operate our Services:

• Google Analytics: For website analytics (Privacy Policy: https://policies.google.com/privacy)

• Advertising Partners: For ad serving and targeting (subject to their privacy policies)

• Whop: For payment processing (Privacy Policy: https://whop.com/privacy)

• Email Service Provider: For newsletter distribution

• Telegram: The bot operates on Telegram's platform (Privacy Policy: https://telegram.org/privacy)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests (subpoenas, court orders)

• Protection of our rights and safety

• Investigation of fraud or security issues

• Compliance with regulations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. DATA RETENTION

• Website Analytics: Retained according to Google Analytics retention policies (default: 26 months)

• Email Addresses: Retained until you unsubscribe from our newsletter

• Bot Data:

  • Active users: Data retained as long as you use the service

  • Inactive users: Data may be deleted after 12 months of inactivity

  • Deleted accounts: Data deleted within 30 days

6. YOUR RIGHTS AND CHOICES

6.1 Access and Control

You have the right to:

• Access: Request a copy of the data we hold about you

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your data ("right to be forgotten")

• Portability: Request your data in a portable format

• Objection: Object to processing of your data for certain purposes

To exercise these rights, email us at: team@thecryptradar.com

6.2 Newsletter Unsubscribe

You can unsubscribe from our newsletter at any time by:

• Clicking the "unsubscribe" link in any email

• Emailing team@thecryptradar.com with "Unsubscribe" in the subject

6.3 Bot Data Deletion

To delete your bot data:

• Use the /delete_account command in the Telegram bot, or

• Email team@thecryptradar.com with your Telegram username

6.4 Cookie Preferences

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies

• Firefox: Settings > Privacy & Security > Cookies and Site Data

• Safari: Preferences > Privacy > Cookies

Note: Disabling cookies may affect website functionality.

6.5 Opt-Out of Advertising

You can opt out of personalized advertising:

• Google Ads: https://adssettings.google.com

• Network Advertising Initiative: https://optout.networkadvertising.org

7. DATA SECURITY

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted over HTTPS/TLS encryption

• Access Controls: Limited employee access to personal data

• Secure Storage: Data stored on secure servers with regular backups

• Monitoring: Active monitoring for security threats

However: No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. CHILDREN'S PRIVACY

Our Services are not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

Our servers are located in Germany (Hetzner). If you access our Services from outside the European Union, your data may be transferred to and processed in the EU. By using our Services, you consent to this transfer.

We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR.

10. GDPR COMPLIANCE (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

Legal Basis for Processing:

• Consent: Newsletter subscriptions, cookies (where required)

• Contract: Providing bot services to paying customers

• Legitimate Interest: Website analytics, service improvements, security

Data Protection Officer: For GDPR-related inquiries: team@thecryptradar.com

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used

• Request deletion of your personal information

• Opt-out of the sale of your information (we do not sell data)

• Non-discrimination for exercising your privacy rights

To exercise these rights: team@thecryptradar.com

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Significant changes will be communicated via:

• Website notice

• Email notification (for newsletter subscribers)

• Bot announcement (for active bot users)

Continued use of our Services after changes constitutes acceptance of the updated policy.

13. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. PUBLIC BLOCKCHAIN DATA

Important Note: Blockchain transactions are public and permanent. Any wallet addresses you choose to monitor or transactions you make on the blockchain are publicly visible and cannot be deleted or modified. This is a fundamental characteristic of blockchain technology, not a choice by CryptRadar.

15. NO FINANCIAL ADVICE

CryptRadar provides informational alerts and monitoring tools only. We do not provide financial advice, investment recommendations, or trading signals. Any decisions you make based on our Services are your sole responsibility.

16. CONTACT US

If you have questions about this Privacy Policy or our data practices:

Email: team@thecryptradar.com
Website: https://thecryptradar.com
Response Time: We aim to respond within 48 hours

17. ACKNOWLEDGMENT

By using CryptRadar's website or Telegram bot, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

CryptRadar
Building the fastest, most reliable crypto alert system.

This privacy policy applies to both thecryptradar.com and the CryptRadar Telegram bot.